CORIAL

Subscription Service Terms and Conditions

Last updated: April 2026

1. Provider Identification

The subscription service is provided by:

Company name: SFP – Sustainable Food Products, Lda. (hereinafter referred to as "CORIAL")

Company registration number: 516 512 722

Head office: Rua do Rosmaninho 213, 4455-551 Perafita, Matosinhos

Operational address / returns: Rua Engenheiro Adelino Amaro da Costa nº35 C, 4740-472 Esposende

Phone: +351 253 093 271

Email: info@corialfoods.com

Website: corialfoods.com

These Terms and Conditions regulate the provision of the food product subscription service offered by CORIAL through the website corialfoods.com, in accordance with Decree-Law no. 24/2014, of February 14 (distance contracts), the Consumer Protection Law (Law no. 24/96), Law no. 144/2015, of September 8 (alternative dispute resolution for consumer disputes) and the General Data Protection Regulation (EU Regulation 2016/679 — GDPR).

2. Service Purpose

CORIAL's subscription service allows the customer to receive selected functional food products on a recurring and automatic basis, subject to periodic payment. The service is available in the following modalities:

1.     Individual product subscription — the customer selects a specific product (available for eligible products with a retail price equal to or greater than €8.90) and receives it at the chosen frequency.

2.     Bundle subscription (pack) — the customer subscribes to a curated pack containing several products, with the possibility of selecting flavors where applicable.

Each subscription includes a 10% discount on the retail price in force at the time of each renewal.

3. How the Subscription Works

3.1. Activation

The subscription is activated when the customer completes the checkout process on the corialfoods.com website, selecting the "Subscribe and Save" option on the product or bundle page. By completing the purchase, the customer expressly accepts these Terms and Conditions.

3.2. Shipping Frequency

The customer can choose between the following shipping frequencies, depending on the product:

a)    Every 4 weeks (monthly)

b)    Every 6 weeks

c)     Every 8 weeks (bi-monthly)

The frequency can be changed by the customer at any time in their customer area, provided that the change is made before the processing date of the next shipment.

3.3. Billing and Payment

Billing is automatically carried out using the payment method registered by the customer at the time of subscription. The customer will be notified by email 3 (three) working days in advance of each charge, indicating the amount to be debited, the products included, and the estimated shipping date.

The prices charged are those in force on the website at the time of each renewal, with the automatic application of the 10% subscription discount. In case of a price change, the customer will be informed at least 15 (fifteen) days in advance and may choose to cancel the subscription before the next billing (see section 8).

3.4. Shipping Costs

Shipping costs are free under the following conditions:

d)    For subscription orders with a value equal to or greater than €30.00 (thirty euros).

e)    For bundles (packs) that include free shipping, regardless of the order value. Bundles with included shipping are: Morning Routine, CORIAL Starter Kit, and Performance Pack. Other future bundles with this condition will be identified on their respective product page.

For individual product subscriptions with a value less than €30.00 and which do not include bundles with free shipping, standard shipping costs apply as indicated on the website.

4. Customer Subscription Management

The customer can, at any time and without needing justification, perform the following actions through their customer area on the corialfoods.com website:

f)      Change the shipping frequency.

g)    Change the flavor or variant of the subscribed products.

h)    Skip a specific shipment, keeping the subscription active.

i)      Temporarily pause the subscription, without losing associated conditions.

j)      Permanently cancel the subscription.

All changes must be made before the processing date of the next shipment. After a shipment has been processed and billed, changes only apply to the subsequent shipment.

5. Cancellation

5.1. No Minimum Commitment Period

The CORIAL subscription has no minimum commitment period, loyalty scheme, or cancellation penalty. The customer can cancel at any time, without additional costs.

5.2. Effects of Cancellation

Cancellation takes effect from the next renewal cycle. If the current shipment has already been billed and processed at the time of cancellation, that shipment will be made normally, and the customer will not be billed again.

After cancellation, the customer ceases to benefit from the subscription discount and exclusive benefits (free shipping on bundles and over €30, early access to new products, quarterly surprise) from the effective date of cancellation.

5.3. How to Cancel

Cancellation can be done in two ways:

k)     Through the customer area on the corialfoods.com website (self-service).

l)      By sending an email to info@corialfoods.com with the subject "Subscription Cancellation" and indicating the email associated with the account.

Cancellation will be confirmed by email within a maximum of 2 (two) working days.

6. Right of Free Resolution (Right of Withdrawal)

In accordance with Decree-Law no. 24/2014, of February 14, the consumer customer has the right to freely withdraw from the contract within 14 (fourteen) consecutive days, counted from the date of receipt of the products, without the need to state a reason and without incurring any costs other than the direct costs of returning the goods.

To exercise this right, the customer can:

m)   Use the Model Withdrawal Form available in Annex A of these Terms and Conditions, or accessible on the page corialfoods.com/pages/formulario-retractacao.

n)    Send an unequivocal declaration of their decision to withdraw by email to info@corialfoods.com.

Exception: In accordance with article 17, paragraph d), of the aforementioned decree-law, the right of free resolution does not apply to goods that, due to their nature, cannot be returned for reasons of health protection or hygiene and whose guarantee seal has been removed after delivery. In the case of food products, the right of free resolution only applies to closed and sealed packaging that has not been opened by the consumer.

In the event of exercising the right of free resolution, CORIAL will reimburse all payments received, including delivery costs (except for supplementary costs resulting from a type of delivery other than the least expensive type of standard delivery), within a maximum period of 14 days from the date of receipt of the communication of resolution. The reimbursement will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise.

7. Delivery, Damaged or Incorrect Products

7.1. Delivery Times

Subscription shipments are processed and dispatched within the period indicated in the order confirmation. Estimated delivery times are those published on the website and may vary depending on the customer's location and the conditions of the transport service.

7.2. Damaged or Incorrect Products

If the customer receives products damaged during transport or incorrect products (different from those subscribed), they must contact CORIAL within 48 hours of receipt, by sending an email to info@corialfoods.com with:

o)    Order number.

p)    Description of the problem.

q)    Photograph of the damaged or incorrect products.

CORIAL undertakes to resend the correct products free of charge or replace the damaged products, at no cost to the customer.

8. Price and Conditions Changes

CORIAL reserves the right to change product prices, the subscription discount value, or these Terms and Conditions. Any change will be communicated to the customer by email at least 15 (fifteen) days before its effective date.

Customers who do not agree with the changes can cancel their subscription without any penalty before the effective date of the new conditions, following the procedure described in section 5.3.

9. Personal Data Protection

Personal data collected within the scope of the subscription service are processed in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and applicable national legislation (Law no. 58/2019, of August 8).

9.1. Data Controller

The data controller for personal data is SFP – Sustainable Food Products, Lda. (NIPC 516 512 722), contactable via email info@corialfoods.com.

9.2. Purposes and Legal Basis

Data are processed for the following purposes:

r)      Processing and dispatch of subscription orders — legal basis: contract performance (Article 6(1)(b) of the GDPR).

s)     Automatic billing of payments — legal basis: contract performance.

t)      Communication of subscription-related information (billing notifications, shipping confirmations, changes to terms) — legal basis: contract performance.

u)    Sending commercial communications and promotions — legal basis: data subject's consent (Article 6(1)(a) of the GDPR), which can be withdrawn at any time without affecting the lawfulness of prior processing.

v)     Compliance with legal and tax obligations — legal basis: legal obligation (Article 6(1)(c) of the GDPR).

9.3. Retention Period

Personal data are retained for the duration of the subscription and for an additional period of 5 (five) years after cancellation, for compliance with legal and tax obligations. Data related to commercial communications are deleted within 30 days after the withdrawal of consent.

9.4. Data Subject Rights

The customer has the following rights, exercisable upon written request to info@corialfoods.com:

w)   Right of access to their personal data.

x)     Right to rectification of inaccurate or incomplete data.

y)     Right to erasure of data ("right to be forgotten"), where applicable.

z)     Right to restriction of processing.

aa) Right to data portability.

bb) Right to object to processing, including profiling.

The customer also has the right to lodge a complaint with the National Data Protection Commission (CNPD) — www.cnpd.pt.

Payment data is processed by certified third parties (payment processors) and is not stored by CORIAL. For more information, please consult the Privacy Policy available on the corialfoods.com website.

10. Complaints and Dispute Resolution

For any complaint, the customer can contact CORIAL via:

cc)  Email info@corialfoods.com.

dd) Phone +351 253 093 271.

ee) Mail to: Rua Engenheiro Adelino Amaro da Costa nº35 C, 4740-472 Esposende.

CORIAL undertakes to respond within a maximum of 15 (fifteen) working days.

In case of a consumer dispute, the customer can resort to the following alternative dispute resolution entity (ADR), in accordance with Law no. 144/2015, of September 8:

ADR Entity: Centro de Arbitragem de Conflitos de Consumo do Vale do Cávado

Website: www.ciab.pt

The European Union's online dispute resolution platform is available at: https://ec.europa.eu/consumers/odr

The Electronic Complaints Book is available at: https://www.livroreclamacoes.pt

11. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. For the resolution of any disputes arising from the interpretation or execution of these Terms and Conditions, the court of the consumer's domicile will have jurisdiction, in accordance with the law.

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Annex A — Model Withdrawal Form

(In accordance with Article 11, No. 1, paragraph h), and Annex B of Decree-Law No. 24/2014, of February 14)

Fill in and return this form only if you wish to withdraw from the contract:

Recipient: SFP – Sustainable Food Products, Lda.

Rua Engenheiro Adelino Amaro da Costa nº35 C, 4740-472 Esposende

Email: info@corialfoods.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

_______________________________________________________________

Ordered on (*)/Received on (*): ____/____/________

Name of consumer(s): _____________________________________

Address of consumer(s): ____________________________________

Date: ____/____/________

Signature of consumer(s) (only if on paper): _________________

(*) Delete as appropriate.

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SFP – Sustainable Food Products, Lda. (NIPC 516 512 722) — corialfoods.com — info@corialfoods.com

Document generated in April 2026. Subject to update.