Shipping policy

Shipping

Once your order has been dispatched, you will receive a confirmation email with the corresponding invoice, the tracking number assigned to it and a link that allows you to track your order on the carrier's website.

Trying to track your order online after receiving the shipping confirmation email may not return any results. Shipping information may take up to 24 hours from receipt of the dispatch confirmation to be updated on the carrier's website, and no liability for any such delay can be attributed to SFP - Sustainable Food Products.

Orders are delivered from Monday to Friday, except on local or national public holidays, to the address you provided when placing your order.

Delivery services

SFP - Sustainable Food Products offers a range of standard delivery services, which are subject to each carrier's procedures, namely with regard to the data required for the service, methods, lead times, costs and transport constraints associated with the specific characteristics of the orders to be delivered, and the mechanisms for verifying the identity of the buyer or their representative. SFP - Sustainable Food Products is not responsible for any changes to the conditions of the service provided by the carriers; its only responsibility is to ensure that the procedures followed during the delivery process match the terms in force at the time of purchase. The specific nature of some product segments may justify setting a minimum purchase amount, which will always be shown at the final stage of the ordering process.

The delivery options shown may therefore vary depending on the type of products to be delivered and the destination area. All orders are delivered to your door, at the address you provide.

The estimated delivery time is 1 to 2 working days for mainland Portugal and Spain, 2 to 4 working days for France and the other European Union countries, and 7 to 15 working days for the Autonomous Regions of the Azores and Madeira. For the United States and Canada, delivery takes longer and depends on the international shipping service; you can ask for an estimate using the contact details at the end of this policy. These delivery times are estimates, so failure to meet them cannot be interpreted as a breach of contract or as an obligation to compensate you for a later delivery. These estimates refer only to minor variations in the stated delivery times; if your order is not delivered and the item becomes unavailable, you retain the right to be informed and to be refunded within a maximum of 30 days, under Article 19 of Decreto-Lei n.º 24/2014.

Notice: The delivery time, counted from the actual date of dispatch, is indicative and only applies if there are no physical or structural obstacles (e.g. incorrect addresses or force majeure events such as strikes, missed connections, severe weather, etc.). Exceptional increases in order volumes during festive periods or promotional campaigns are also excluded, as are any other circumstances that may hinder the normal provision of the delivery service.

You can choose to receive your order at an address of your choice (except PO boxes). To do so, simply give an address where you will be available between 9:00 and 19:00 on the expected delivery day. The delivery attempt will be made at the address provided by a courier from the selected transport service. Whenever possible, as a courtesy, the courier will try to phone you to check the reason for any delivery problems. Failure to attempt to phone you, as well as the carrier's inability to answer customers' return calls, cannot be interpreted as a failed delivery, as carriers are not obliged to do so.

Notice: It is not possible to choose a specific delivery time, as this depends on the carrier's route on the day of delivery, which is determined by the transport service.

Giving an incorrect or incomplete delivery address may result in the order being returned to SFP - Sustainable Food Products and lead to additional costs for you; you are therefore advised to always make sure that the delivery address provided when placing your order is correct and complete. Once the order has been placed, the delivery address and billing details cannot be changed.

Notice: For reasons of customer service organisation and the carriers' distribution procedures, the recipient's identification details will be printed on a label placed on the outside of the shipping box. As these are customers' personal data, you are advised to destroy or erase them after receiving your order, to prevent third parties from viewing such data once the packaging has been disposed of at recycling points.

Shipping costs

Shipping costs are calculated automatically by the system and may depend on the following factors:

– Actual or volumetric weight of the order (whichever is greater); – Order value; – Delivery address; – Carrier rates, which are updated periodically.

Likewise, shipping costs will be updated automatically as you add items to your shopping basket.

All specific purchase conditions will be clearly indicated during the ordering process and immediately before you confirm your purchase.

  • Mainland Portugal: free shipping on orders of €25 or more; below that, €1.99 (orders from €20 to €24.99) or €3.95 (orders under €20).
  • Autonomous Regions of the Azores and Madeira: free shipping on orders of €50 or more; below that, €8.00.
  • Spain: free shipping on orders of €30 or more; below that, €1.99 (orders from €20 to €29.99) or €3.99 (orders under €20).
  • France: free shipping on orders of €35 or more; below that, €5.99.
  • Other European Union countries: free shipping on orders of €50 or more; below that, €7.99.
  • United States: €80.00. Canada: €25.00.
  • Packs (Max Performance, Morning Routine, Happy Gut and Collagen Glow) follow the same shipping costs as the other products.
  • The final shipping cost is always shown at checkout, before payment.

Refund of shipping costs

As a general rule, and without prejudice to the provisions below, the amount you paid for shipping will only be refunded in the following cases:

i) Non-delivery of the order for reasons attributable to SFP - Sustainable Food Products or to the carrier: the amount you paid for shipping will be refunded to you in full. A customer service representative from the returns and refunds department of SFP - Sustainable Food Products will contact you to confirm your entitlement to the shipping refund and to provide any further clarification on this matter. Notice: The refund may be made using the original payment method or a refund voucher. The refund voucher option will depend on your express wishes. In this case, you accept that the refund voucher will be valid for 12 months from the date of issue, after which no further refund will be made.

Procedures in the Event of Incidents

If an order is returned to SFP - Sustainable Food Products for reasons attributable to SFP - Sustainable Food Products, the amount paid for the purchase, including shipping and return costs, will be refunded.

All orders placed on the website are paid for at the time of purchase.

You can choose to have the refund made using the original payment method or a refund voucher, which can be used on a future order. The voucher will be valid for 12 months from the date it is created. After this period, no refund will be made. If the original payment was made by Multibanco, and where this has been authorised, you will be contacted to provide the bank details needed for the refund.

If the non-delivery and return of the order is the carrier's responsibility, regardless of the payment method chosen, you must submit a written complaint, which will be reviewed by the carrier. Alternatively, and always subject to your prior and express consent, the complaint you submit to CORIAL FOODS may be forwarded to the carrier in support of the incident opened for non-delivery.


Company Information


This website is operated by SFP - Sustainable Food Products, Lda., a private limited company registered in Portugal.

Registered office: Rua Engenheiro Adelino Amaro da Costa nº35 C, 4740-472 Esposende 
Tax identification number: 516 512 722
General contact: hello@corialfoods.com
Phone: +351 253 093 271 (call to a Portuguese landline)

If you have any questions about this website or our policies, you can contact us using the details above.