Refund policy

We have a 30-day return policy, which means you have this period from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, with no signs of use, with its tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us by email at returns@corialfoods.com. Please note that returns must be sent to the following address: Rua Engenheiro Adelino Amaro da Costa nº35 Fração C, Código-Postal: 4740-472 Esposende.

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

If you have any further questions about returns, please contact us by email at returns@corialfoods.com.

Damage and issues Please inspect your order on receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and put it right.

14-day cooling-off period in the European Union Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to give a justification. As stated above, your item must be in the same condition in which you received it, unused, with its tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If it is approved, you will be refunded automatically to your original payment method within 10 working days. Please remember that it may take some time for your bank or credit card issuer to process and post the refund. If more than 15 working days have passed since we approved your return, please contact us by email at returns@corialfoods.com.

Our policy applies only to products purchased directly from corialfoods.com and within 30 days of the date of purchase.

To receive a refund/replacement, all returns must first be approved by our customer support team. Return shipping costs will be borne by the original purchaser.

Shipping costs are non-refundable.

You may be asked to provide proof of purchase or identifying details, such as your order number. Additional shipping fees may be non-refundable.

We reserve the right to refuse any refund/return if abuse is suspected. Any refund requests falling outside the scope of this policy will be handled at the discretion of our customer support team.

Exchange and return policies are subject to change without prior notice.

Company Information

This website is operated by SFP – Sustainable Food Products, Lda., a private limited company registered in Portugal.

Registered office: Rua Engenheiro Adelino Amaro da Costa nº35 C, 4740-472 Esposende 
Tax identification number: 516 512 722
General contact: hello@corialfoods.com
Phone: +351 253 093 271 (call to a Portuguese landline)

If you have any questions about this website or our policies, you can contact us using the details above.